WHEN WE COLLECT YOUR PERSONAL INFORMATION
We will only collect your Personal Information:
1. when you give feedback to one of our sites;
2. when you purchase products from one of our pubs;
3. when you join, sign up or subscribe to any of our clubs, panels, competitions, newsletters, or other facilities, which we may run from time to time;
4. through cookies; and
5. through data aggregation.
We will ensure that your Personal Information is handled in accordance with the Data Protection Legislation. By visiting and/or contacting us through our Website(s) (or otherwise engaging with us), you acknowledge that we may collect, use and transfer your Personal Information as set out in this Policy.
For the purposes of the Data Protection Legislation, we are deemed to be the “data controller” in respect of any Personal Information that you provide to us or we otherwise obtain about you.
1. Personal Information that we collect
2. Personal Information that we receive from other sources
3. What we do with your Personal Information
4. How we share your Personal Information
5. Our security measures and information about when we delete data
6. Transferring Personal Information outside of the EEA
7. How you can access and update your Personal Information
10. Changes to this Policy
11. Our contact information and opting out
1. PERSONAL INFORMATION THAT WE COLLECT
When you engage with us (e.g. sending us emails, contacting us via telephone or visiting or making an enquiry through our Website(s)), you may provide Personal Information about yourself including your name and contact details (e.g. your address, email address and telephone number) and your job title and CV where you apply for a role with us. Where you make use of our Site(s) we may also collect information about your use of the Site(s) (e.g. your IP address and choice of web browser). Some of this Personal Information is collected and processed so we can perform a contract with you, some for the purpose of legal compliance and some for the purposes of our legitimate business interests (namely to carry out and improve our business, analyse the use of our Site(s) and services and support our staff and customers).
Feedback and Bookings
Where you give feedback to or contact us we will only ever use your Personal Information to respond directly to you in relation to your feedback and/or comment.
Gift Vouchers, Prizes & Surveys
If you receive a Gift Voucher or Prize, we may collect data such as your company, phone number, date of birth, name and address. If you purchase products at our pubs using a Gift Voucher or Prize, we will collect data on where you make our purchase and what you purchase. If you take a survey or interact with us in various other ways we may collect name, address, phone number, date of birth and demographics information. We may also ask customers if they would like to provide us with their Post Code and Telephone Number.
Newsletter Sign-up and Customer Loyalty Club
If you choose to opt in and sign up to our communications and/or marketing materials and/or Customer Loyalty Club, we may collect data on your name, contact e-mail address, mailing address, phone number, date of birth, demographics information, and personal interests. Unless you choose to opt out, or communicate the decision to discontinue by contacting us as described below, we will use your Personal Information to send you information which we think may interest you and keep you up to date as to developments relating to the pub(s) operated by us which you have joined, signed-up to or subscribed to.
We also have CCTV in some of our pubs and offices for the purpose of crime prevention. Where this is used we will display appropriate notices.
The privacy notice for our in-pub Wi-Fi provided by Sky or Blackbx can be located on the login and landing page when using the service in-pub.
2. PERSONAL INFORMATION THAT WE RECEIVE FROM OTHER SOURCES
We may receive information from third parties who collect Personal Information from you and pass it on to us, for example, for fraud prevention. Our staff may also give us emergency contact information as part of our emergency scenario planning and may give us details of their dependants and of other people in relation to their employee benefits arrangements. Where this is the case the third party is responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your Personal Information will be used.
3. WHAT WE DO WITH YOUR PERSONAL INFORMATION
We will only use your Personal Information in order to:
(a) supply the services you have requested and correspond with you,
(b) provide support to you in respect of these services,
(c) improve our Site(s) and services
(d) for our internal business processes, including providing support to our staff,
(e) where relevant, process your application for employment.
(f) where you have explicitly consented at the time we collected your Personal Information or where we otherwise have a right to do so, we may also use your Personal Information to let you know about our services, and job openings that may be of interest to you and/or inform you about important changes or developments to our services, by post, telephone and e-mail.
(g) from time to time, we may also use your Personal Information to contact you for market research purposes. We may contact you by email, phone or mail. This will only happen where you have opted-in to receive such communications.
We may also use the Personal Information to customise our Site(s) according to your interests. If you change your mind about us using your Personal Information in the ways described in this Policy, please let us know by contacting us. You may also opt out of receiving marketing emails from us by clicking unsubscribe from any marketing email you receive from us, by email, or by calling +44 (0) 1732863044.
4. HOW WE SHARE YOUR PERSONAL INFORMATION
In certain circumstances we may pass your Personal Information to carefully selected third parties. We will never pass on your Personal Information for such purposes unless you have allowed us to do so or we have a lawful right to do so.
If after having given us permission to pass your Personal Information to third parties you change your mind you can opt out by contacting us as described below.
In addition, it may be necessary to disclose your Personal Information if we are under a duty to disclose your Personal Information in order to comply with any legal obligation, carry out an internal investigation, enforce any other agreement, or protect the rights, property, or safety of All Our Bars, All Our Bars’ group companies and our customers, directors, employees or other personnel. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention.
5. OUR SECURITY MEASURES AND INFORMATION ABOUT WHEN WE DELETE DATA
We take steps to protect your Personal Information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
We will only keep your Personal Information for as long as we reasonably require and, in any event, only for as long as the Data Protection Legislation allows.
Unfortunately, the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website(s); any transmission is therefore at your own risk.
6. TRANSFERRING PERSONAL INFORMATION OUTSIDE OF THE EEA
Sometimes we may need to send or store your data outside of the European Economic Area (the EU plus Iceland, Lichtenstein and Norway) (‘EEA’). In processing your Personal Information, it will sometimes be necessary for us to transfer your Personal Information outside the European Economic Area (“EEA”) to our staff and our third party service providers. For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services.
We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Policy and the Data Protection Legislation when it is processed in, or otherwise accessed from, a location outside the EEA. This means that we will only transfer your Personal Information to third parties based outside the EEA if that party:
(a) is situated in a country that has been confirmed by the European Commission to provide adequate protection to Personal Information,
(b) has agreed (by way of written contract) to provide all protections to your Personal Information as required by the Data Protection Legislation or,
(c) we have your explicit consent to do so (such as where you have requested a service from one of our partners situated outside the EEA). Where any transfer takes place under a written contract, you have the right to request a copy of that contract and may do so by contacting us at All Our Bars.
For the avoidance of doubt, in the event that the UK is no longer a part of the EEA, references in this paragraph to the EEA shall mean the EEA and the UK.
7. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
You have the right to ask us not to process your Personal Information for marketing or research purposes. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. You can also exercise the right at any time by contacting us at the details set out as below.
You have the right to see the Personal Information we hold about you and to ask us to:
(a) make any changes to ensure that any Personal Information we hold about you is accurate and up to date;
(b) erase or stop processing any Personal Information we hold about you where there is no longer a legal ground for us to hold it; or
(c) in some cases, transfer any information we hold about you to a specified third party.
(d) we will, within the legally required timeframe, provide you with a complete list of all the personal data held on you upon request.
If you wish to exercise any of these rights, please contact us at All Our Bars using the contact details as described below. If you wish to receive a copy of the data/information we hold about you, you may email us. Your request will be processed within 30 calendar days upon receipt of a fully completed form and proof of identity.
Should you have any queries or complaints in relation to how we use your Personal Information, please contact us at All Our Bars using the details set out as described below. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner’s Office regarding such issues.
Our Site(s) may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their related policies. Please check these policies before you submit any Personal Information via these websites.
A cookie is a small file that is sent to your browser from a web server and is stored on your computer. Cookies help us to analyse web traffic and identify which pages of our Site(s) are being used. Our Site(s) may also use(s) cookies to respond to you as an individual so that it can tailor its operations to your needs by gathering and remembering information about your preferences. We only use this information for statistical analysis purposes and then it is removed from our systems.
A cookie in no way gives us access to your computer or any information about you, other than information about how you use our Site(s) and the Personal Information you choose to share with us (including Personal Information you automatically share with us by way of your browser settings).
To enable us to monitor and improve our Site(s), we gather certain aggregated information about you when you use it, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our Site(s) you visit. We may aggregate statistics, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any Personal Information.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
In particular, we use the following cookies:
(a) Strictly necessary cookies. These cookies are essential in order to enable you to move around our Site(s) and use its features.
(b) Performance cookies. These cookies collect information about how visitors use our Site(s), for instance which pages visitors go to most often and if they get error messages from the web pages. These cookies don’t collect information that identifies a visitor; all information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Site(s) works.
(c) Functionality cookies. These cookies allow our Site(s) to remember choices you make (such as language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is anonymised and they cannot track your browsing activities on other websites.
(d) Sharing cookies. These cookies allow you to interact with third party services such as All Our Bars. Information collected by these cookies is aggregated and therefore anonymous.
You can manage cookie use via your browser settings (this will allow you to refuse the setting of all or some cookies) and your browser provider may ask you to confirm your settings. Note, however, that if you block all cookies (including essential cookies) via your browser settings you may not be able to access all or parts of our Site(s).
You can also find more information about cookies generally here: www.allaboutcookies.org.
10. CHANGES TO OUR PRIVACY AND COOKIES POLICY
All Our Bars may amend this Policy at any time without notice. By continuing to use the Website(s) and making use of our services you agree to the updated Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) our Site(s) and/or our services. Any changes to this Policy will be posted on our Site(s).
11. OUR CONTACT INFORMATION AND OPTING OUT
You can opt out of receiving various communications from us by contacting us through our contact us page.
If you have any questions (including relating to transfers of your Personal Information outside the EEA) or if you wish to receive a copy of the data/information we hold about you, please feel free to contact us by email at firstname.lastname@example.org. Your request will be processed within 30 calendar days upon receipt of a fully completed form and proof of identity. Alternatively, you may call our team on +44 (0) 1732863044, Monday to Friday: 9.30am to 4.30pm.